Shipping

DELIVERY

All orders received will be dispatched within 3 business days (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). During promotional periods please allow up to 3 business days for your order to be processed and shipped.

AUSTRALIA DELIVERY

  • Retail Orders  - Standard shipping (1-5 business days) is FREE for all orders over $90 otherwise, a flat rate of $7.95 applies. 
  • Professional Orders - Shipping rates quoted on weight per order! 
  • All orders are sent via Sendle or Aus Post and are fully trackable;
  • It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5 pm. Otherwise, your parcel will be re-directed to the nearest post office/depot for collection;
  • For delivery to some rural and semi-rural areas Australia Post has restricted delivery operations and no capability to deliver with signature;
  • Delivery to WA, TAS, NT and regional areas may take up to 7 business days.
  • Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.

NEW ZEALAND DELIVERY

  • Shipping is a flat rate of $15.95 AUD applies to all orders to New Zealand ;
  • All orders are sent via courier and are fully trackable;
  • It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5 pm. Otherwise, your parcel will be re-directed to the nearest post office/depot for collection;
  • All orders are dispatched by the next business day and delivered within 7 business days 

INTERNATIONAL DELIVERY (REST OF THE WORLD)

  • Shipping is from $28.95 AUD 
  • All orders are sent via Registered International post which means the item is fully trackable
  • All orders are dispatched within 2 business days and delivered within 15-30  business days (please note delivery to South Africa, Central America and South America may take up to 30 business days);
  • There may be the occasional customs or courier delay which could affect the delivery timeframe.

The data registered by the yourcrystal.com.au website in respect of an order will be conclusive proof of the whole of the transactions conducted between Your Crystal and its customers. In the event of a dispute between Your Crystal and its customer about an order made on the yourcrystal.com.au website, the data registered by Your Crystal will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact riss@yourcrystal.com.au