Terms & Conditions


As boring as they are important, be sure to read through our terms and conditions before placing your order


The purchase of any products offered on the yourcrystal.com.au website is subject to these Terms and Conditions of Sale (‘Terms and Conditions of Sale’).

Orders may be made on the yourcrystal.com.au website by consumers purchasing goods other than for resale. The resale or distribution of Your Crystal.com.au products purchased on the yourcrystal.com.au website is prohibited.

Your Crystal ABN 722 580 530 (‘Your Crystal’) may update these Terms and Conditions of Sale at any time. The most current version of the Terms and Conditions of Sale may be viewed at any time by clicking on the hyperlink labelled ‘Terms’. For each order on the yourcrystal.com.au website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be required.

By accessing, browsing and/or using the yourcrystal.com.au website You agree to the following terms and conditions:
Your Crystal aims to ensure that the contents of the yourcrystal.com.au website is accurate and current at the time they are published. Prices of goods displayed on the yourcrystal.com.au website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
It is a condition of the person's accessing, browsing and/or using the yourcrystal.com.au website, ["You", "Your"] that You accept that Your Crystal will not be liable under any circumstances for any action You take relying on the information on this website or using any service which is accessible using this website. You expressly agree that Your use of the yourcrystal.com.au website is at Your own risk.
We assume no liability for the contents of any other websites that You may access from the yourcrystal.com.au website.
We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the yourcrystal.com.au website. To the extent that Your Crystal are prohibited at law from excluding our liability, We limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.
Any information provided on yourcrystal.com.au is not professional advice and is for the purpose of general knowledge only.
These Terms & Conditions and Your use of the yourcrystal.com.au website are governed by the laws of Victoria.

We reserve the right to vary these terms and conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the yourcrystal.com.au website. By continuing to access or use the yourcrystal.com.au website You will be deemed to accept all such variations.


At the end of the ordering process, you are invited to click on the ‘Pay’ button, which will confirm your order.

Once your order has been transmitted to Your Crystal you will receive, by return email, an order summary.

The data registered by the yourcrystal.com.au website in respect of an order will be conclusive proof of the whole of the transactions conducted between Your Crystal and its customers. In the event of a dispute between Your Crystal and its customer about an order made on the yourcrystal.com.au website, the data registered by Your Crystal will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact riss@yourcrystal.com.au.

When your order has been dispatched you will receive another email with the estimated time of delivery.


Shipping is FREE for all Australian Orders over $150, otherwise a flat rate of $9.95 applies to Australian orders and $15.95 to New Zealand orders; All orders are sent via Sendle or Auspost and are fully trackable;
It is suggested that customers provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;
All orders are dispatched by within 3 business day and delivered within 2-7 business days.

INTERNATIONAL ORDERS (REST OF THE WORLD) - Shipping is a flat rate of $38.95 AUD; (there may be an increase of fees due to covid)
- All orders are sent via Registered International post which means the item is fully trackable.
- All orders are dispatched within 2 business day and delivered within 15-30 business days;
- There may be the occasional customs or courier delay which could affect the delivery timeframe.


Your Crystal sells its products to retailers, we are unable to process returns for purchases made from any of our stockists. Should you wish to return an Your Crystal product, please contact your place of purchase for a refund or exchange, according to the retailer's return policy. We advise that you always keep your receipt and check retailer's conditions for return.

At Your Crystal we pride ourselves on high quality, durable products that are packaged with care. If you received a product purchased from www.yourcrystal.com.au that is damaged or incorrect be sure to contact us within the first 3 days of receiving your product to request an exchange or refund. The customer is responsible for the cost of reshipping the product unless the reason for return is the fault of Your Crystal. Please note we do not offer refunds for change of mind. We do not offer returns or refunds on open products due to Australian hygiene & safety standards.

Our Crystal Infusion water bottles feature natural crystals which means they all very in shape, size and colour. Please note we can not offer exchanges on crystals due to colour, shape and size preferences.

If you have any queries regarding your delivery, refund or return please contact us by emailing riss@yourcrystal.com.au


Your Crystal products should be free from defects. If Your Crystal product is defective, we will happy replace it free of charge. Refunds will not be considered.


All orders received will be dispatched within 2 working days for standard delivery. (Depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order hidden at the address.

For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.


We are unable to redirect orders once products have been dispatched.


Your Crystal offer of products and prices are valid as at the date they are displayed on the yourcrystal.com.au website, but are subject to availability. Instructions concerning the availability of the products will be given at the time of order. In some circumstances errors as to the availability of products may arise especially in case of simultaneous orders of the same product by several customers. In the event that a product is not available after the placement of an order, you will be informed of its unavailability by email, and another product shown on the yourcrystal.com.au website may be suggested as a substitute or you may wish to wait for your orders availability or cancel your order.

If you choose to cancel your order, you will be promptly refunded the purchase price if your bank account has been debited.

Your Crystal accepts no liability for any claims or damages whatsoever, in the event of stock outage or unavailability of products.

Your Crystal reserves the right to change at any time, and without any previous notice, the products displayed on the yourcrystal website.


You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the discrepancy (for example – open package or damaged goods), if possible, on the delivery notice, and sign the notice.

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund in accordance with the provisions set out in the ‘Returns – Exchanges – Refunds’ section of these Sale Terms and Conditions’.


The use of the yourcrystal.com.au website and the purchase of any products offered on the yourcrystal.com.au website are subject to these Terms and Conditions of Use (‘Terms and Conditions of Use’). The use of the yourcrystal.com.au website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the yourcrystal.com.au Privacy Policy (‘Privacy Policy’).

Your Crystal may update these Terms and Conditions of Use and the Privacy Policy at anytime. By continuing to use the yourcrystal.com.au website following any such change, you agree to comply with and be bound by the varied Terms and Conditions of Use and consent to the varied Privacy Policy. You can view the most current version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking on the hyperlinks labelled ‘Terms’ and ‘Privacy Policy’.


The Privacy Policy governs the use of any personal information that you agree to provide to Your Crystal. Your Crystal may modify or amend the Privacy Policy at anytime as provided in the Privacy Policy. To view the Privacy Policy please click on the ‘Privacy Policy’ link above.


All material on the yourcrystal.com.au website (including all trademarks, drawings, designs, illustrations, photographs, sound tracks, written text and logos) is the exclusive property of Your Crystal. You must not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the yourcrystal.com.au website.

The ‘Your Crystal’ trademark and all other Your Crystal related marks and logos (including all copyright in them throughout the world), whether or not registered, displayed on the yourcrystal.com.au website, as well as the domain name ‘yourcrystal.com.au’ are and will remain the exclusive property of Your Crystal. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without the prior, written consent of Your Crystal is strictly prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the yourcrystal.com.au website or any content contained therein. You may make a single copy of web pages published on the yourcrystal.com.au website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.


The yourcrystal.com.au website may contain links to third party websites not under the operation or control of Your Crystal. Such links are provided as a convenience only and cannot, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered on those sites. You may only provide a link to the yourcrystal.com.au website if expressly authorised in writing by Your Crystal.


Your Crystal will not be liable to you or any third party for any indirect, incidental special or consequential damages whatsoever including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the yourcrystal.com.au website, even if Your Crystal has been advised of the possibility of such damages or loss.


The exclusion of or limitations to Your Crystal liability contained hereunder are made to the full extent permitted by law.

Notwithstanding any other provision of these Terms and Conditions, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, the term, condition or warranty will apply, except to the extent it can be excluded or limited.

Your Crystal’ liability for any breach of any such term, condition or warranty to the extent it can be limited, is limited at Your Crystal’s option, to any one or more of the following:

(a) in the case of goods - the replacement of the goods or the supply of equivalent goods;

(b) in the case of services – supply of the services again; or the payment of the cost of having the services supplied again.

Your Crystal does not guarantee or represent that:

(a) yourcrystal.com.au website is free from viruses, worms, trojan horses or other destructive material; or

(b) the information contained on the yourcrystal.com.au website is accurate, complete or up to date.

The yourcrystal.com.au website may contain technical inaccuracies or other defects. Your Crystal does not guarantee that any such defects will be corrected. The yourcrystal.com.au website and its contents are provided on an ‘as is’ and ‘as available’ basis.


These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria.

Each party irrevocably submits to the non-exclusive jurisdiction of the courts of the State of Victoria and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these Terms and Conditions.

Payment And Pricing

The prices of Your Crystal products are indicated in Australian Dollars $AUD, including GST but excluding delivery costs. Product prices cannot be displayed exclusive of Australian GST or in other currencies.

Your Crystal reserves the right to modify the prices of products offered on the yourcrystal.com.au website at any time without prior notice to you. You will be charged the prices displayed on the yourcrystal.com.au website at the time your order was confirmed provided the products ordered were available at that time.

You are required to pay for any order placed on the yourcrystal.com.au website immediately on confirmation of your order. We only accept payment by PAYPAL or credit card. You can use gift certificates issued by Your Crystal to purchase items offered on the yourcrystal.com.au website.

All orders are payable in Australian Dollars $AUD. We accept only the following charge cards and credit cards: MasterCard® Visa® and American Express. Your order will be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the prices, taxes and delivery costs for the products available.


To view your yourcrystal.com.au Online Store order, visit your account and log in with your Your Crystal logon and password.

Online Order Status features include:

- Your orders
- Edit shipping or billing information
- View order history
- Edit newsletter subscription

Don't have a Your Crystal log in? Visit the login page to reset your password.


To update your yourcrystal.com.au account information, visit your account and log in with your yourcrystal logon and password.

Online Account features include:

- Your orders
- Edit shipping or billing information
- View order history
- Edit newsletter subscriptions
Don't have a Your Crystal log in? Visit the login page to reset your password.

Need more information? Head to Frequently Asked Questions or Contact Us